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PagerDuty Integration

PagerDuty integration allows notifying on-call responders about monitoring alerts and recovery events.

SSL, Web Page, Browser Test and API monitoring failures, warning and recovery events can be sent to associated PagerDuty services.

How it works?​

  • Once PagerDuty integration is enabled for a Workspace, monitors can be associated with PagerDuty services.
  • When a monitor reports a failure, DevRaven will trigger an alert for all associated PagerDuty services for the monitor.
  • When the monitor recovers and passes again, a resolve event will be sent to the PagerDuty service to resolve the previously triggered alert.

Support​

If you need help with this integration, please contact [email protected]

Integration Walkthrough​

In DevRaven​

  1. Login to your DevRaven Workspace.
  2. Navigate to Settings page and then click on Integrations tab.
  3. The page lists a PagerDuty tile. PagerDuty Tile
  4. Click Connect button on PagerDuty tile.
  5. A new popup window will be displayed prompting for your PagerDuty credentials. PagerDuty Login
  6. Sign In to your PagerDuty account.
  7. Select Services to integrate with DevRaven. Select PagerDuty Services
  8. Click Connect. A confirmation message will be displayed.
  9. Close the popup window. Confirmation Message
  10. The PagerDuty tile should now show View details and Disconnect button. DevRaven will now be able to send alerts to the selected PagerDuty services.

Sending Monitoring alerts to PagerDuty​

To send monitoring alerts from monitors:

  1. Navigate to the monitor page.
  2. Click Edit Monitor button.
  3. Click Integrations tab. Integrations tab
  4. Under PagerDuty Integration section, select the PagerDuty Services to be alerted.
  5. Click Save button.
  6. The monitor is now configured to send alerts to associated PagerDuty Services.

Following is an example SSL monitor alert being surfaced in DevRaven and in PagerDuty:

Failure in DevRaven

Alert in PagerDuty

How to Uninstall​

In DevRaven​

  1. Login to your DevRaven Workspace.
  2. Navigate to Settings page and then click on Integrations tab.
  3. The page lists a PagerDuty tile.
  4. Click Disconnect button.

In PagerDuty​

  1. Login to your PagerDuty account.
  2. Click Services in the top navigation bar.
  3. Click the service which is integrated with DevRaven.
  4. Click Integrations tab.
  5. Click the gear icon for DevRaven integration and then click Delete Integration button.
  6. Repeat the steps for any other associated services.