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Multi-Factor Authentication

We support multi-factor authentication for user accounts that use local authentication for accessing DevRaven account. We recommend enabling multi-factor authentication for your account as a general security practice to prevent unauthorized access to your account.

Enabling Multi-Factor Authentication​

To enable multi-factor authentication:

  1. Login to your DevRaven account.
  2. Click any Workspaces you have access to.
  3. Click Edit Profile from the top navigation bar menu.
  4. Click Multi-Factor Auth from the secondary left navigation bar.
  5. Toggle Enabled to ON.
  6. A QR Code will be displayed on the screen.
  7. Scan the code using your favorite authenticator app. You may use Google Authenticator mobile app if you don't already have an authenticator app.
  8. Enter the newly generated token from the authenticator app.
  9. Click Save changes. A confirmation message will be shown.

You will be required to enter MFA token for logging into your account for any subsequent logins.

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If you use third-party (external) login services to access your DevRaven account, you will not be prompted to enter MFA token during the login process. We recommend enabling Multi-Factor authentication with the third-party login service for enforcing MFA for accessing your account.

Disabling Multi-Factor Authentication​

To disable multi-factor authentication for your user account:

  1. Login to your DevRaven account.
  2. Click any Workspaces you have access to.
  3. Click Edit Profile from the top navigation bar menu.
  4. Click Multi-Factor Auth from the secondary left navigation bar.
  5. Toggle Enabled to OFF.
  6. Enter the newly generated token from the authenticator app.
  7. Click Save changes. A confirmation message will be shown.

Lost access to authenticator app​

  • I cannot login to my account If your account has MFA enabled, you will not be able to access your account without providing the most recent MFA token. If you are unable to access your authenticator app or lost access to your token generator, reach out to support so we can manually complete the verification process and disable MFA for your account.

  • I cannot disable MFA for my account You are required to enter the recent MFA token for disabling Multi-Factor authentication for your account. If you have lost access to your authenticator app, reach out to support so we can manually complete the verification process and disable MFA for your account.